Privacy Policy
1. Introduction
Welcome to Get Out Of Your Head (“we”, “our”, “us”). We are committed to protecting and respecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://www.getoutofyourhead.ca/ (“Website”), and how this data is used in connection with Facebook and related services.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information you provide, such as your name, email address, phone number, when you use our contact form or book a service.
- Booking / service-related information (e.g., appointment date/time, any notes you provide).
- Technical and usage information about your visit to our Website (for example, IP address, browser type, device type, pages visited, referral source, time/date, etc.).
- Information collected via cookies, tracking pixels or similar technologies (including the Facebook Pixel) when you visit our Website or interact with our advertising on Facebook.
- Any other information you choose to provide to us (for example, via email or contact form).
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries, manage bookings, provide services, and communicate with you.
- To operate, maintain, improve, and personalize our Website and services.
- To send you marketing communications (if you have opted in) about our services, special offers, events.
- To show you relevant advertisements on Facebook and other platforms, including using the Facebook Pixel, conversion tracking, lookalike audiences, and retargeting.
- To comply with legal obligations and for legitimate business purposes (such as fraud prevention, analytics, security).
4. Legal Basis for Processing (Where Applicable)
Where required by applicable Canadian or provincial law (or in other jurisdictions we may operate), our legal basis for processing your personal data includes:
- Your consent (for example, if you sign up to our mailing list or agree to tracking cookies/pixels).
- The performance of our contract with you (for bookings and service delivery).
- Our legitimate interests, such as to run and improve our business and marketing, provided these are balanced with your rights.
- Compliance with legal obligations.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect technical and usage information. This includes:
- Essential cookies needed for the Website to function.
- Analytics cookies to understand how the Website is used and to improve it.
- Advertising cookies, including the Facebook Pixel, to measure ad performance, build lookalike audiences, and deliver targeted advertising on Facebook.
By using our Website, you consent to our use of cookies as described here. You may disable cookies via your browser settings, but note that some parts of the Website may not function properly.
6. Facebook Advertising and Data Sharing
We may use Facebook’s advertising tools, including the Facebook Pixel, custom audiences, and conversion tracking. When you visit our Website or interact with our Facebook ads, Facebook may receive certain data (for example, event information about your interaction).
We pass to Facebook only data collected by us in accordance with this policy and in compliance with Facebook’s terms (including their Advertising and Data Use policies). We do not share sensitive personal information (such as health conditions) with Facebook unless you explicitly provide it to us and we have your explicit consent.
You can learn more about how Facebook uses data here: Facebook Data Policy.
7. Data Retention
We will keep your personal information only as long as necessary for the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law. For example:
- Booking/appointment records: for a reasonable period to respond to follow-up service requests or for business records.
- Marketing lists: until you unsubscribe.
- Analytics/ad tracking data: aggregated or anonymised data may be retained for longer for business analysis.
8. Disclosure of Your Information
We may disclose your personal information:
- To third-party service providers who help us operate our Website, booking system, email communications, marketing or advertising (including Facebook’s systems). These providers are required to protect your data and may use it only for the purposes we authorize.
- If we are required to do so by law or legal process, or to protect our rights, property or safety, or those of others.
- In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction.
9. International Data Transfers
Because we may use service providers or platforms (such as Facebook) located outside Canada, your personal information may be transferred to and processed in other countries. Where this happens, we will ensure appropriate safeguards are in place (for example contractual protections) or that the transfer is permitted under applicable laws.
10. Your Rights
Depending on your jurisdiction, you may have rights relating to your personal data, including:
- The right to access your personal information.
- The right to correct or update incorrect or incomplete information.
- The right to erase or restrict processing of your personal information (subject to legal or business record-keeping obligations).
- The right to object to processing based on legitimate interests or direct marketing.
- The right to withdraw consent at any time (where we rely on consent).
To exercise your rights, please contact us at the details below.
11. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. However, no system is completely secure and we cannot guarantee absolute security.
12. Third-Party Links
Our Website may contain links to other websites or social media platforms (including Facebook). We are not responsible for the privacy practices or content of such external sites. We recommend you review their privacy policies.
13. Children’s Privacy
Our services and Website are not directed at children under 16 years of age (or such higher age as may be required in your jurisdiction). We do not knowingly collect personal information from children under this age. If you believe we have collected such data, please contact us to request deletion.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in legal/regulatory requirements or business practices). We will publish the updated version on our Website and indicate the date of last revision. Your continued use of the Website after any change means you accept the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:
Email: getoutofyourhead@pm.me
Telephone: +1 250-667-1323
Address: [Insert your business address here]
Effective date: [Insert date, e.g., October 23, 2025]